Outage in commercetools

Data Processing Delay - GCP Europe

Resolved Minor
May 12, 2023 - Started 12 months ago - Lasted about 4 hours

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Outage Details

The background data processing infrastructure is delayed since 08:00 am UTC]

This is causing inaccuracies in:
- subscription messages/change notifications

Components affected
commercetools Background Services
Latest Updates ( sorted recent to last )
12 months ago - at 05/12/2023 11:16AM

The background data processing infrastructure is delayed since 08:00 am UTC]

This is causing inaccuracies in:
- subscription messages/change notifications

12 months ago - at 05/12/2023 11:27AM

We have identified the cause of the behaviour and have provided more resources to process all messages as quickly as possible now.

12 months ago - at 05/12/2023 11:46AM

At this point the message delivery for Google Cloud Pub/Sub subscribers is back to normal.
We are still seeing increased latency delivering messages to Azure Service Bus.

12 months ago - at 05/12/2023 02:40PM

Everything is operating normally and we are monitoring closely.

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