Outage in Coveo Cloud V2

Qubit Platform is experiencing significant issues

Resolved Major
September 11, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

This is impacting the building of Coveo Commerce experiences and placements, as well as our stats reporting.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/12/2023 02:02PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/12/2023 11:38AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/12/2023 09:35AM

Our cloud provider is still investigating the issue, which is now affecting a growing number of systems.

INVESTIGATING over 1 year ago - at 09/12/2023 05:39AM

Our cloud provider is currently investigating the issue. The data pipeline and ingestion is unaffected, however there may be some issues/slowdowns using the application.

INVESTIGATING over 1 year ago - at 09/12/2023 03:59AM

Intermittent issues are still being investigated.

MONITORING over 1 year ago - at 09/11/2023 11:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/11/2023 11:00PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/11/2023 10:57PM

This is impacting the building of Coveo Commerce experiences and placements, as well as our stats reporting.

Latest Coveo Cloud V2 outages

[All Regions] Search Service Issues - about 1 month ago
[US] Event Ingestion Issues - about 2 months ago
[Australia] Commerce Semantic Encoder Issues - 2 months ago
[US] Analytics Read Issues - 3 months ago
[All Regions] Generative Answering issues - 3 months ago

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