Outage in Coveo Cloud V2

[Australia] Commerce Semantic Encoder Issues

Resolved Minor
April 08, 2025 - Started 22 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We've identified an issue affecting the Semantic Encoder for Commerce on a small number of customers. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/09/2025 09:49AM

This incident has been resolved.

MONITORING 22 days ago - at 04/09/2025 02:34AM

The situation is now stable. We are working on a permanent fix.

MONITORING 22 days ago - at 04/09/2025 12:01AM

Mitigation steps have been taken and we are actively monitoring this service. Thank you for your patience.

INVESTIGATING 22 days ago - at 04/08/2025 11:14PM

We've identified an issue affecting the Semantic Encoder for Commerce on a small number of customers. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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