Outage in Coveo Cloud V2
[All Regions] Generative Answering issues
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved. The service has been operating normally since the last update.
A fix has been implemented the error rate has returned to zero in the past few minutes. We are continuing to monitor the service more closely than usual for any further anomalies.
The issue has been identified and a fix is being implemented. There are still some errors, but the error rate has been going down in the past few minutes. Our team is working on this and will continue to post regular updates until solved.
We've identified an issue affecting the Generative Answering service. Customers using this service are currently being impacted by elevated error rates, though a proportion of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.
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