Outage in Coveo Cloud V2

[All Regions] Search Service Issues

Resolved Major

May 01, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We've identified an issue causing a partial outage of the Search Service in all regions. Customers are currently experiencing elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

Components affected

Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Analytics - Analytics Write API Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Analytics - Analytics Write API Coveo Cloud V2 Analytics - Analytics Write API

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/01/2025 11:30PM

This incident has been resolved. All services have been fully operational since the last update.

MONITORING 12 months ago - at 05/01/2025 10:36PM

A definitive fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/01/2025 10:11PM

Our initial attempts to mitigate the problem have been successful. We are still working on a permanent solution. Services have been mostly stable for the past thirty minutes, but have continued to experience shorter blips of errors or degraded performance.

IDENTIFIED 12 months ago - at 05/01/2025 09:35PM

We've identified a potential mitigation action and are taking steps to deploy it. Several other services are also impacted.

INVESTIGATING 12 months ago - at 05/01/2025 09:24PM

We've identified an issue causing a partial outage of the Search Service in all regions. Customers are currently experiencing elevated error rates. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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