Outage in Coveo Cloud V2
[All Regions] Search Service Issues
Resolved Major
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Outage Details
We've identified an issue causing a partial outage of the Search Service in all regions. Customers are currently experiencing elevated error rates. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Components affected
Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Analytics - Analytics Write API Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Analytics - Analytics Read API Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Coveo ML - Query Suggest Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Analytics - Analytics Write API Coveo Cloud V2 Analytics - Analytics Write APILatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/01/2025 11:30PM
This incident has been resolved. All services have been fully operational since the last update.
MONITORING
about 1 month ago - at 05/01/2025 10:36PM
A definitive fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 05/01/2025 10:11PM
Our initial attempts to mitigate the problem have been successful. We are still working on a permanent solution. Services have been mostly stable for the past thirty minutes, but have continued to experience shorter blips of errors or degraded performance.
IDENTIFIED
about 1 month ago - at 05/01/2025 09:35PM
We've identified a potential mitigation action and are taking steps to deploy it. Several other services are also impacted.
INVESTIGATING
about 1 month ago - at 05/01/2025 09:24PM
We've identified an issue causing a partial outage of the Search Service in all regions. Customers are currently experiencing elevated error rates. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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