Outage in CrossEngage

Data Processing Delay

Resolved Minor
January 20, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/20/2024 09:52AM

After thoroughly monitoring our systems we are marking this incident as resolved.

We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions.

Your CrossEngage team.

MONITORING 4 months ago - at 01/20/2024 07:30AM

The event lag has now been fully processed and all events are fully caught up.

We will keep the state of this incident in monitoring for a few more hours.

If you have any questions feel free to reach out to us.

Your CrossEngage Team.

INVESTIGATING 4 months ago - at 01/20/2024 07:06AM

We have detected a delay in the processing of updates sent through our API.

This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected.

Our Engineering Team is on it and we will post an update as soon as one is available.

Your CrossEngage Team.

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