Outage in Cube Software

Google Sheets - Service Degradation

Resolved Major
November 28, 2023 - Started 5 months ago - Lasted about 14 hours
Official incident page

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Outage Details

The team is investigating an issue that is impacting our Google Sheets add-on. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Components affected
Cube Software Add-ons
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/29/2023 05:24AM

The team is happy to report the issue impacting our customers using Chrome with our Google Sheets add-on has been resolved, and all affected services are now operating as expected. We appreciate your patience and understanding.

MONITORING 5 months ago - at 11/28/2023 10:53PM

Customers using Chrome with our Google Sheets add-on should see the issue resolved for them at this time. The team is still closely monitoring the application to ensure that everything is working as expected. We appreciate your understanding and patience during this time. We will continue monitoring the situation closely and provide another update soon.

IDENTIFIED 5 months ago - at 11/28/2023 06:12PM

The team is still in the process of implementing a solution for our customers using Chrome with our Google Sheets add-on. We appreciate your understanding and patience during this time. We will continue to provide updates as we work towards a resolution.

IDENTIFIED 5 months ago - at 11/28/2023 04:54PM

The team has identified an issue impacting some customers using Chrome with our Google Sheets add-on. The team is now working to implement a solution. Further updates will be provided as we progress.

INVESTIGATING 5 months ago - at 11/28/2023 03:52PM

The team is investigating an issue that is impacting our Google Sheets add-on. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.

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