Outage in CxEngage

Skylight Login Issues Reported in EU

Resolved Major
January 02, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
CxEngage Voice Services
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/02/2024 06:45PM

This incident is resolved. We continue to investigate the root cause and will post an RCA report to cases opened for this incident.

MONITORING 4 months ago - at 01/02/2024 05:33PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/02/2024 05:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/02/2024 05:29PM

The issue has been identified and a fix has been applied.

INVESTIGATING 4 months ago - at 01/02/2024 05:24PM

We are currently investigating this issue.

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