Outage in CxEngage

CxEngage Skylight Degradation

Resolved Minor
December 15, 2023 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Some customers may be experiencing issues with CxEngage Skylight. We are investigating and will post more information as it become available.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/15/2023 11:41PM

Marking this incident resolved as no new cases have been reported for this carrier issue.

An incident report will be attached to cases opened with the support team.

If you need more information, please contact your CSM or CxEngage Support lifesize.support@enghouse.com.

MONITORING 5 months ago - at 12/15/2023 06:22PM

Services have resumed. We are continuing our investigation into the issue with this carrier.

IDENTIFIED 5 months ago - at 12/15/2023 04:53PM

A carrier issue has been identified and a fix is underway.

INVESTIGATING 5 months ago - at 12/15/2023 03:30PM

Some customers may be experiencing issues with CxEngage Skylight. We are investigating and will post more information as it become available.

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