Is CxEngage Down? CxEngage status is operational

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Stats for CxEngage official incidents in the last 30 days

Number of Incidents

2 outages

Since last incident

5 days

Users reports for CxEngage in the last 12 hours

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Stay on top of CxEngage's current and past outages

CxEngage outages in the last 30 days per day

Major · 5 days ago · lasted about 1 hour

Skylight Login Issues Reported

Users are reporting issues with Skylight login. We are investigating.

Minor · 12 days ago · lasted about 4 hours

Call Center Service Interruption

Call Center Service Interruption Calls where interrupted this morning for approximately 10 mins due to a vendor issue. This interrupted calls and login sessions. We were resolved and back up an running within 10 mins. More information will be posted here as we continue to monitor.

Minor · 2 months ago · lasted about 3 hours

Reports of Reporting and Email Issues

We are currently investigating an issue with reporting and email degradation within the CxEngage Platform. We will update the status page as more information becomes available.

Minor · 3 months ago · lasted 3 days

CxEngage Email degraded

We are aware of an issue impacting Email, where agents are unable to finish their wrap up. We are investigating this issue and will provide additional information as it becomes available. Some emails could end up being sent multiple times from the platform.

Minor · 3 months ago · lasted about 1 hour

Interaction with a Video Recordings will not Playback Audio in CxQM

In CxQM, we are noticing that audio files cannot be played back if there is a video recording as well. We are investigating.

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Frequently Asked Questions

Is CxEngage down right now? What is CxEngage current status?
CxEngage seems to be up and running. We've updated the status 13 minutes ago.
Was CxEngage down today?
CxEngage is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with CxEngage, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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