Number of Incidents
2 outages
Since last incident
5 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including CxEngage.
Major · 5 days ago · lasted about 1 hour
Skylight Login Issues Reported
Users are reporting issues with Skylight login. We are investigating.
Minor · 12 days ago · lasted about 4 hours
Call Center Service Interruption
Call Center Service Interruption Calls where interrupted this morning for approximately 10 mins due to a vendor issue. This interrupted calls and login sessions. We were resolved and back up an running within 10 mins. More information will be posted here as we continue to monitor.
Minor · 2 months ago · lasted about 3 hours
Reports of Reporting and Email Issues
We are currently investigating an issue with reporting and email degradation within the CxEngage Platform. We will update the status page as more information becomes available.
Minor · 3 months ago · lasted 3 days
We are aware of an issue impacting Email, where agents are unable to finish their wrap up. We are investigating this issue and will provide additional information as it becomes available. Some emails could end up being sent multiple times from the platform.
Minor · 3 months ago · lasted about 1 hour
We are currently investigating this issue.
Minor · 3 months ago · lasted about 1 hour
Interaction with a Video Recordings will not Playback Audio in CxQM
In CxQM, we are noticing that audio files cannot be played back if there is a video recording as well. We are investigating.
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