CxEngage Status

Resolved Investigating issues with call processing

Lifesize is currently investigating an issue with our carrier with call processing. We will be providing updates as they become available. Thank you.

Resolved Monitoring issue with Twilio

We are monitoring Twilio for reported issues. We are not currently seeing any impact at this time but will continue to monitor.

Resolved SMS Service Degradation

We are currently investigating this issue.

Resolved Intermittent Login Issue

We are currently investigating this issue.

Resolved Intermittent Login Issue

Customers may have noticed intermittent login issues, this has been resolved and we are monitoring the platform at this time. Thank you.

Resolved SMS Messages Intermittently Not Being Delivered

Lifesize is currently investigating an issue with SMS messages intermittently not being delivered. We will post an update as soon as more information becomes available.

Resolved Investigating issues with call processing in US-East only

We are currently investigating this issue.

Resolved Degraded Service - Outbound Calls | UI | Skylight Login

We are currently investigating issues in the North America region with CxEngage not delivering calls to available agents. We will post an update as soon as more information becomes available.

Resolved Degraded Service - UI and Skylight Login

We are currently investigating an issue with login to skylight and CxEngage UI

Resolved US Realtime Dashboard Agent Presence | US:EU SSO Login issues

We are currently investigating this issue.