Outage in CxEngage

CxEngage Call Connection Issues

Resolved Major
June 07, 2024 - Started 7 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
Components affected
CxEngage Voice Services
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/08/2024 12:34AM

This incident has been resolved.

MONITORING 7 months ago - at 06/07/2024 12:41PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 06/07/2024 12:41PM

We have identified an issue and restarted the problem service to address. We are monitoring.

INVESTIGATING 7 months ago - at 06/07/2024 12:01PM

We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.

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