Outage in CxEngage
CxEngage Call Connection Issues
Resolved MajorIncident Report
We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/08/2024 12:34AM
This incident has been resolved.
MONITORING
over 1 year ago - at 06/07/2024 12:41PM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 06/07/2024 12:41PM
We have identified an issue and restarted the problem service to address. We are monitoring.
INVESTIGATING
over 1 year ago - at 06/07/2024 12:01PM
We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
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