CxEngage Platform – Service Interruption

This incident has been resolved.

Our hosted provider has taken additional mitigation steps and we are now seeing improved connectivity and API recovery.

We are moving this issue back to Investigating. Our hosted provider is still experiencing ongoing issues, resulting in continued disruption to calls, chat, and recording services. We will provide further updates as more information becomes available.

We confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

Thank you for your patience and understanding throughout this incident.

We are observing early signs of recovery; however, some call and SMS services may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

We are observing early signs of recovery. Our team continues to work diligently and closely monitor the situation to ensure full restoration.

We are continuing to investigate this issue.

At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We have escalated to the issue to our leadership team and we will provide another update as soon as more information becomes available.

We are continuing to investigate this issue.

We are currently investigating this issue.