Outage in CxEngage

CxEngage Login Issues in EU

Resolved Major
July 10, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating and have identified an issue with logging into CxEngage Admin and CxEngage Skylight. This is showing as a 3000 Cannot Login due to service issues *or* unexpected error has occurred on the login screen.
Components affected
CxEngage API Services CxEngage Toolbar

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/10/2024 01:58AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/10/2024 12:47AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/10/2024 12:46AM

We are investigating and have identified an issue with logging into CxEngage Admin and CxEngage Skylight.

This is showing as a 3000 Cannot Login due to service issues *or* unexpected error has occurred on the login screen.

Latest CxEngage outages

CxEngage Platform – Service Interruption - about 2 months ago
CxEngage Voice Service - Intermittent Failures - 9 months ago
CxEngage Planned Maintenance - 10 months ago
CxEngage Skylight Degradation - over 1 year ago
CxEngage Skylight Degradation - over 1 year ago

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