Outage in CxEngage

CxEngage Planned Maintenance

Resolved Minor
February 26, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineering team will be performing standard maintenance on the CxEngage Agent UI Who: The Infrastructure for CxEngage What: CxEngage Agent UI.  When: Saturday, March 1st, 8th, 2025, 13:00 UTC to 15:00 UTC  Where: CxEngage Infrastructure at Enghouse Data Centers  What do I need to do?: No additional customer actions will be needed https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm Our Support Desk is available should you experience any issues: https://enghouseglobal.atlassian.net/servicedesk/ Sign Up for Status Page Updates: http://status.cxengage.com US = +1 800.793.0549 UK = +44 770.015.6785 NZ = +64 4.8318.707 AU = +61 2.8015.5378
Components affected
CxEngage Toolbar CxEngage Toolbar
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 02/26/2025 07:23PM

Our engineering team will be performing standard maintenance on the CxEngage Agent UI

Who: The Infrastructure for CxEngage
What: CxEngage Agent UI. 
When: Saturday, March 1st, 8th, 2025, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

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