Outage in CxEngage

Calls Dropped or Dead Air

Resolved Minor
April 22, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
CxEngage Voice Services CxEngage Voice Services
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/22/2024 08:17PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/22/2024 04:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 04/22/2024 04:08PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/22/2024 04:05PM

Our engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 04/22/2024 03:14PM

We have confirmed a carrier related issue for inbound and outbound calls. We are working with the vendor at the moment.

INVESTIGATING over 1 year ago - at 04/22/2024 03:13PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/22/2024 03:12PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/22/2024 03:09PM

We are currently investigating this issue.

Latest CxEngage outages

CxEngage Voice Service - Intermittent Failures - 5 months ago
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CxEngage Skylight Degradation - about 1 year ago
CxEngage Skylight Degradation - about 1 year ago
CxEngage Login Issues in EU - about 1 year ago

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