Outage in CxEngage
CxEngage Call Connection Issues
Resolved Minor
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Outage Details
Components affected
CxEngage Voice ServicesLatest Updates ( sorted recent to last )
This issue has been resolved. We will update the cases individually with root cause.
Services have been restored and we are currently monitoring.
We are continuing to work on a fix for this issue.
We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
Currently affecting EU tenants only.
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