Outage in CxEngage
CxEngage Call Connection Issues
Resolved MinorIncident Report
We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
Currently affecting EU tenants only.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/06/2024 10:41AM
This issue has been resolved. We will update the cases individually with root cause.
MONITORING
over 1 year ago - at 06/06/2024 10:00AM
Services have been restored and we are currently monitoring.
IDENTIFIED
over 1 year ago - at 06/06/2024 09:42AM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 1 year ago - at 06/06/2024 09:40AM
We are investigation an issue with call connections. Incoming calls are not connecting to agents and outbound calls do not completely start.
Currently affecting EU tenants only.
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