Outage in CxEngage
CxEngage Skylight - Critical Error When Transferring Calls
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have created a hotfix to address these issues and are planning to deploy this to both EU and US at 00:30am UTC (30min window). This is a change only to the Skylight Agent UI with no Core services impacted.
We are continuing to work on a fix for this issue.
We are investigating an error message that is being presented periodically during transfers. At this time it appears call function remains however agents are receiving an error message which is causing alarm. We are looking into resolving this matter and updates will be provided soon.
Agents may be receiving an error (11000) when transferring calls.
An investigation has started. We will post updates as they are made available.
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