Intermittent timeouts for India Payer Authentication Issue

The issue affecting the India Payer Authentication has now been resolved and this is the final update.


Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15055072

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified an issue that is currently affecting India Payer Authentication

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users will see Intermittent time outs for their Payer Authentication requests

Start: 02:00 AM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000506514

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Cybersource is aware of an issue that is currently affecting the Intermittent timeouts for India Payer Authentication

We are investigating the cause and working urgently to resolve the issue.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center