Outage in Cytracom

Contacts and call history failing to load within Cytracom Desktop + Mobile

Resolved Minor
November 03, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting contacts and call history within Cytracom Desktop and Mobile apps. The ability to make and receive calls is not affected at this time.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/03/2022 10:46PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/03/2022 05:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/03/2022 04:03PM

The issue has been identified, and contacts are now loading normally in call history and contact views.

Contact names within messaging pages are currently not loading while a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/03/2022 03:43PM

We are currently investigating an issue affecting contacts and call history within Cytracom Desktop and Mobile apps.

The ability to make and receive calls is not affected at this time.

Latest Cytracom outages

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