Outage in Cytracom
Outbound Calls are Not Going Through in Some Cases
Resolved Major
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Outage Details
We are currently investigating an issue affecting call completion. Some customers may not be able to make calls.
Components affected
Cytracom Call CompletionLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 05/01/2023 06:28PM
Call completion is working for all affected accounts.
MONITORING
about 2 years ago - at 05/01/2023 04:21PM
We are continuing to monitor for any further issues.
MONITORING
about 2 years ago - at 05/01/2023 04:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 05/01/2023 04:20PM
A fix has been implemented and call completion rates are returning to normal. We are continuing to monitor the affected accounts.
IDENTIFIED
about 2 years ago - at 05/01/2023 04:17PM
We are still working on the issue preventing outbound calls from being completed for a subset of accounts and are working to restore service as soon as possible. A mitigation has been implemented and we are testing functionality for affected accounts.
IDENTIFIED
about 2 years ago - at 05/01/2023 03:47PM
We are still working on the issue preventing outbound calls from being completed for a subset of accounts and are working to restore service as soon as possible. We will provide updates until service is restored.
IDENTIFIED
about 2 years ago - at 05/01/2023 03:14PM
We have identified an issue preventing outbound calls from being completed for a subset of accounts.
We are working to restore service as soon as possible and will provide updates until service is restored.
INVESTIGATING
about 2 years ago - at 05/01/2023 02:44PM
We are currently investigating an issue affecting call completion. Some customers may not be able to make calls.
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