Outage in Cytracom

ControlOne US-Central-1 Production Routing Services Outage

Resolved Major
June 06, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue causing the US-Central-1 region to go offline. Bridges with a fail-open configuration will continue to operate with limited access to external connectors. Agent users in this region will be unable to connect at this time.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/06/2023 02:21AM

This incident is resolved. All services are functioning normally at this time.

MONITORING almost 2 years ago - at 06/06/2023 01:58AM

ControlOne routing services in the US-Central-1 region have been restored and are operating normally at this time.

IDENTIFIED almost 2 years ago - at 06/06/2023 01:45AM

ControlOne routing services in the US-Central-1 region for bridge traffic have been restored and are operating normally at this time. We are currently working to restore full functionality for ControlOne Agents, and resolution is expected shortly. We will continue to provide regular updates throughout this process.

IDENTIFIED almost 2 years ago - at 06/06/2023 01:29AM

We have identified the cause of the issue and are working to restore service in the US-Central-1 region.

INVESTIGATING almost 2 years ago - at 06/06/2023 12:58AM

We have identified an issue causing the US-Central-1 region to go offline. Bridges with a fail-open configuration will continue to operate with limited access to external connectors. Agent users in this region will be unable to connect at this time.

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