Outage in Cytracom

O365 Integration Outage

Resolved Major
June 06, 2023 - Started 11 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing an outage with the O365 integration. During this outage, any new contacts created or changes made to existing contacts in O365 will not display in Cytracom Desktop. The issue is being investigated. Please check back for updates.
Components affected
Cytracom Integrations
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/06/2023 11:07PM

The issue has been resolved and contacts from O365 will sync as expected.

MONITORING 11 months ago - at 06/06/2023 09:34PM

We have implemented the fix and are closely monitoring. Please check back for updates.

IDENTIFIED 11 months ago - at 06/06/2023 08:57PM

The issue has been identified, and a fix is being implemented. Please check back for updates.

INVESTIGATING 11 months ago - at 06/06/2023 07:30PM

This issue is still under investigation.

INVESTIGATING 11 months ago - at 06/06/2023 06:31PM

This issue is still under investigation.

INVESTIGATING 11 months ago - at 06/06/2023 05:19PM

We are still experiencing an outage with the O365 integration. During this outage, any new contacts created or changes made to existing contacts in O365 will not display in Cytracom Desktop. The issue is being investigated. Please check back for updates.

MONITORING 11 months ago - at 06/06/2023 04:42PM

The issue has been identified, a fix implemented, and being monitored. Please check back for updates.

INVESTIGATING 11 months ago - at 06/06/2023 03:28PM

We are currently experiencing an outage with the O365 integration. During this outage, any new contacts created or changes made to existing contacts in O365 will not display in Cytracom Desktop. The issue is being investigated. Please check back for updates.

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