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Outage in Dashlane

Some customers are unable to log out from app.dashlane.com

Resolved Minor
March 15, 2023 - Started about 3 years ago - Lasted 1 day

Incident Report

We have had some reports of customers not being able to log out of app.dashlane.com when they don't have the extension installed. The team is investigating and a fix will be deployed as soon as possible. In the meantime, you can log out by closing the tab /browser or by installing the extension.
Components affected
Dashlane Web app

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Latest Updates ( sorted recent to last )
about 3 years ago - at 03/15/2023 02:11PM

We have had some reports of customers not being able to log out of app.dashlane.com when they don't have the extension installed. The team is investigating and a fix will be deployed as soon as possible. In the meantime, you can log out by closing the tab /browser or by installing the extension.

about 3 years ago - at 03/15/2023 08:15PM

We've released a fix for this issue, and users should now be able to logout as normal when using the web app at https://app.dashlane.com/login.

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