Outage in Dashlane
Investigating Unexpected Account Notifications and Login Issues
Resolved Minor
May 31, 2026 - Started about 6 hours ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Dashlane users received unexpected account suspension email notifications and experienced login difficulties after resetting their master passwords, affecting email notifications and two-factor authentication systems. The incident lasted 4.6 hours while engineering teams investigated the root cause of the erroneous suspension messages. The service treated this as highest priority and continued working on a resolution.
We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password.
We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding.
We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding.
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Latest Updates ( sorted recent to last )
about 9 hours ago - at 05/31/2026 03:19PM
We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password.
We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding.
about 6 hours ago - at 05/31/2026 05:50PM
We are continuing to investigate the "Account suspended" notifications. Our engineering teams are actively working on a resolution and investigating the root cause of these messages.
We are treating this with the highest priority and will provide further updates here as soon as more information becomes available. Thank you for your continued patience and understanding.
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