Outage in Dashlane
Slowness when using the Dashlane apps or not able to Login
Resolved Minor
October 27, 2026 - Started 6 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Dashlane experienced a major outage lasting 8 minutes that caused login failures and slowness across its platform. The incident affected virtually all core functionality and surfaces, including web, mobile, browser extensions, Admin Console, SSO, 2FA, VPN, sync, and customer support. The team investigated and resolved the issue.
We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience
Components affected
Dashlane Account Creation Dashlane Website Dashlane Customer Support Dashlane Paid plans purchase Dashlane Sync Dashlane Email notifications Dashlane Two-factor authentication (2FA) Dashlane Single sign-on (SSO) Dashlane Sharing Dashlane VPN Dashlane Web app Dashlane Admin Console Dashlane macOS application Dashlane iOS application Dashlane Android application Dashlane Chrome extension Dashlane Firefox extension Dashlane Edge extensionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
6 days ago - at 10/27/2026 10:21AM
We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience
6 days ago - at 10/27/2026 10:30AM
Between 10:00 and 10:25 UTC today, we experienced a disruption that affected Dashlane. During this period, you might have experienced general platform slowness or faced errors when trying to log in.
We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring.
We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete.
6 days ago - at 10/27/2026 12:56PM
Following our earlier service disruption, a subset of customers are reporting an unexpected error message when logging in. Our team is currently investigating and working to surpass the situation. Thank you for your understanding.
6 days ago - at 10/27/2026 02:52PM
Our team continues to actively investigate this situation, and we suspect it could be connected with the incident declared by Cloudflare, which has confirmed a third-party issue affecting certain vendor firewalls following a recent firmware upgrade. When traffic passes through an affected firewall, the firewall blocks the connection during inspection, and the browser shows "This site can't be reached"
Possible Workaround: If you're affected, try connecting from a different network (for example, a mobile hotspot). IT admins can also contact their firewall vendor about the recent firmware update.
Cloudflare incident: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Latest Dashlane outages
Degradation services - 3 months ago
Slowness when using the Dashlane apps or not able to Login - 4 months ago
Partial Disruption of 2FA Services - 4 months ago
Instability while using Dashlane Extension - 7 months ago
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