Users unable to access the Dashlane app on Firefox

Several Dashlane customers have reported that they cannot access their accounts and are seeing the error message "Something went wrong". Our team has already identified a fix and is working on releasing it as quickly as possible. In the meantime, to ensure Dashlane is working as expected, please follow the steps in this Help Center article, https://tinyurl.com/wxp742fe

Thank you for your patience. The fix for the issue preventing some customers from being able to login to their accounts from the Dashlane browser extension is set to be included in the next version of the browser extension, version 6.2322. In the meantime, if you have already followed the instructions in this Help Center article, tinyurl.com/wxp742fe , but are still having difficulties logging in, you can use the following link to access your account - https://app.dashlane.com/?noredirect=1 .

Degraded performance is still impacting Firefox browser version 6.2322. Some customers report being unable to log in to their accounts from the Dashlane browser extension.

A workaround is available for Firefox users. Please open the web app with this no-redirect link: app.dashlane.com/?noredirect=1

As an alternative, you may choose to use the extension on another supported browser, such as Chrome or Edge.