Outage in Dashlane

Passwordless accounts cannot login on web devices

Resolved Minor
January 08, 2024 - Started almost 2 years ago - Lasted 4 days

Incident Report

Some customers who created passwordless accounts on mobile devices cannot log in to web devices.

We have identified the issue and will release a fix ASAP.
Components affected
Dashlane Web app

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Latest Updates ( sorted recent to last )
almost 2 years ago - at 01/08/2024 03:16PM

Some customers who created passwordless accounts on mobile devices cannot log in to web devices.

We have identified the issue and will release a fix ASAP.

almost 2 years ago - at 01/09/2024 06:03PM

A fix for this issue has been released with version 6.2402.1 of the Dashlane extension, which is currently being rolled out in a phased update.
We will monitor the results and provide an update once the new version is available to all users. Thank you for your patience.

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