Outage in Datto

PSA - UKLR, LON, UK2 - Incoming Email Processing Not Creating Tickets

Resolved Minor
January 31, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our teams are currently investigating issues with the Incoming Email Processor not processing tickets within our LON zones. Thank you for your patience!
Components affected
Datto UK (United Kingdom) Datto UK 2 (United Kingdom) Datto UK Limited Release (United Kingdom)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/31/2024 05:23PM

The incident has been resolved, new emails and emails received during the interruption are now being processed as expected.

Thank you for your patience while this issue was investigated.

MONITORING 4 months ago - at 01/31/2024 04:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/31/2024 03:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 01/31/2024 02:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 01/31/2024 01:32PM

Our teams are currently investigating issues with the Incoming Email Processor not processing tickets within our LON zones.

Thank you for your patience!

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