Outage in Datto

Partners may receive an HTTP ERROR 500 when attempting to download VPN credentials for D200 devices

Resolved Major
May 09, 2024 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently aware of a problem where partners may receive an HTTP ERROR 500 when attempting to download VPN credentials for D200 devices Our Engineering team has been engaged and is actively working on fixing this problem. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Access Points
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/10/2024 12:19PM

This incident has been resolved.

MONITORING about 1 year ago - at 05/09/2024 04:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 05/09/2024 01:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 05/09/2024 01:43PM

We are currently aware of a problem where partners may receive an HTTP ERROR 500 when attempting to download VPN credentials for D200 devices


Our Engineering team has been engaged and is actively working on fixing this problem.


You can monitor the current status of this issue at https://status.datto.com/

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