Outage in Datto

Datto RMM - Zinfandel Platform - Agents Not Connecting To Platform

Resolved Minor
May 15, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Our teams are currently investigating reports of False Offline Alerts for Datto RMM on our Zinfandel Platform. Thank you for your patience!
Components affected
Datto Zinfandel (US West)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 03:52PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/15/2024 06:31PM

A fix has been put in place, and the Zinfandel Platform has been taken out of Maintenance Mode. We are monitoring the fix to ensure resolution of this issue.

IDENTIFIED over 1 year ago - at 05/15/2024 05:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/15/2024 04:09PM

We have updated the title of this incident to "Agents Not Connecting To Platform". We have placed the Zinfandel Platform into a Maintenance Mode to help mitigate the false offline alerts that might be generated. Devices may cycle between online and offline as we investigate this issue.

Thank you for your patience.

INVESTIGATING over 1 year ago - at 05/15/2024 03:08PM

Our teams are currently investigating reports of False Offline Alerts for Datto RMM on our Zinfandel Platform.

Thank you for your patience!

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