Is Demandbase down?

Demandbase current official status is Up and running

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Demandbase Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor AWS us-east-1 availability zone 4 experienced a power failure that impacted Demandbase One, Demandbase Classic, Insideview and Ads platform

We are closely working with our AWS partner team. Below are the updates - We are investigating increased EC2 launch failures and networking connectivity issues for some instances in a single Availability Zone (USE1-AZ4) in the US-EAST-1 Region. Other Availability Zones within the US-EAST-1 Region are not affected by this issue. 05:18 AM PST: [NDA update] We continue to make progress in restoring power to the affected data center within the affected Availability Zone (USE1-AZ4) in the US-EAST-1 Region. We have now restored power to the majority of instances and networking devices within the affected data center and are starting to see some early signs of recovery. Customers experiencing connectivity or instance availability issues within the affected Availability Zone, should start to see some recovery as power is restored to the affected data center. RunInstances API error rates are returning to normal levels and we are working to recover affected EC2 instances and EBS volumes. While we would expect continued improvement over the coming hour, we would still recommend failing away from the Availability Zone if you are able to do so to mitigate this issue. 05:39 AM PST [NDA update] We have now restored power to all instances and network devices within the affected data center and are seeing recovery for the majority of EC2 instances and EBS volumes within the affected Availability Zone. Network connectivity within the affected Availability Zone has also returned to normal levels. While all services are starting to see meaningful recovery, services which were hosting endpoints within the affected data center - such as single-AZ RDS databases, ElastiCache, etc. - would have seen impact during the event, but are starting to see recovery now. Given the level of recovery, if you have not yet failed away from the affected Availability Zone, you should be starting to see recovery at this stage. 5:55 AM PST [NDA Update] We have now restored power to all instances and network devices within the affected data center and are seeing recovery for the majority of EC2 instances and EBS volumes within the affected Availability Zone. We continue to make progress in recovering the remaining EC2 instances and EBS volumes within the affected Availability Zone. If you are able to relaunch affected EC2 instances within the affected Availability Zone, that may help to speed up recovery. We have a small number of affected EBS volumes that are still experiencing degraded IO performance that we are working to recover. Given that some hardware lost power, there is some risk of impaired hardware, which may delay recovery for a very small number of EC2 instances, which we will message to affected customers if that happens.

about 1 month ago Official incident report

Resolved Minor DB One Platform experiencing outage across Demandbase One, DB Classic and Sales Cloud platform as there is backend infrastructure degradation

We are currently experiencing service degradation as well as partial outage in our infrastructure (us-east-1) and this impacts users of Demandbase One, DB Classic and Sales Cloud platform. Multiple infrastructure services are impacted and we are currently working with our infrastructure partner to get resolution to this outage. We are attempting multiple paths to mitigating this issue, and have all teams engaged. Unfortunately at this time we do not have an ETA to when this issue will be mitigated

about 2 months ago Official incident report

Resolved Minor Recurring: Demandbase One platform's web page transitions are taking longer today morning. The issue is currently under investigation

We are seeing a recurring issue with delay in web page transition today

Resolved Minor Demandbase One platform's web page transitions are taking longer today morning. The issue is currently under investigation

Demandbase One platform's web page transitions are taking longer today morning. The issue is currently under investigation

Resolved Minor Segments reporting incorrect responses

***Demandbase One*** Overnight we experienced an error around calculating segmentation values in our ABX cloud. The error has since been corrected but you may experience incorrect segmentation values for the next few hours while the updated data refreshes in our system.

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