Check the stats and details of the latest Demandbase outages and issues
Major Resolved · 18 days ago · lasted about 1 hour
What: DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly. Impact: All Tenants using the DB1 platform ETA: Team is investigating. We will be posting periodic updates
Major Resolved · about 1 month ago · lasted 16 minutes
What: ABX Cloud & Advertising Cloud are undergoing emergency maintenance since the website is down. Users will see a maintenance page until the team isolate the issue. Impact: All Tenants ETA: We are still investigating the root cause.
Minor Resolved · 4 months ago · lasted 1 minute
What: Creatives are not visible in the platform since they were marked as deleted in the Database. Impact: All DB1 Advertising Customers ETA for Resolution: Fixed is expected within the next 24 hours.
Minor Resolved · 5 months ago · lasted about 1 hour
What: We are investigating an issue in lead to account matching module where there was code change to metadata that is resulting in parsing errors. Impact: This issue impacts functioning of lead to account matching service for customers that been migrated to analytics service 2.0 ETA for Resolution: Team is actively investigating and we will providing periodic updates
Minor Resolved · 6 months ago · lasted about 1 hour
[Identified] Some of our AS 2.0 customers are experiencing inconsistent account targeting from their account list in their advertising campaigns.
What: We are investigating an issue in AS 2.0 where some of advertising campaign targeting have cases where we are targeting less accounts than what is in an account list. In some cases we are not targeting any accounts. Impact: This issue impacts about third of our AS 2.0 customers. ETA for Resolution: Team is actively investigating and we will providing updates.
Minor Resolved · 6 months ago · lasted about 1 hour
Sales Intelligence Cloud users are reporting errors with exports
We are investigating reports that there are issues with exporting in Sales Intelligence Cloud.
Minor Resolved · 6 months ago · lasted about 4 hours
Authentication issue for legacy InsideView customers
Legacy InsideView customers who are also Demandbase customers are experiencing issues logging in. We are investigating the issue.
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