Outage in Dialogue

Messaging system unavailable / Système de messagerie indisponible

Resolved Minor
November 15, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified the source of the issue and are working to get it back up / Nous avons identifié la source du problème et travaillons à rétablir le service.
Components affected
Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Consult + Member Web Application Dialogue Member Mobile Application Dialogue Care Platform
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2022 10:47PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/15/2022 09:21PM

We have implemented a fix and are monitoring. / Nous avons mis en place un correctif et surveillons la situation.

IDENTIFIED over 1 year ago - at 11/15/2022 08:28PM

We have identified the source of the issue and are working to get it back up / Nous avons identifié la source du problème et travaillons à rétablir le service.

Latest Dialogue outages

Les rapports des clients Presto ne sont pas disponibles // Presto client reports are unavailable - 14 days ago
Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity - about 2 months ago
Filtering by reporting columns and member type broken in Dialogue prod-ca / Le filtrage par colonnes de rapport et par type de membre est cassé dans Dialogue prod-ca. - about 2 months ago
Core Database Incident (CA) - 3 months ago
Interruption du système d'authentification // Authentication system outage - 6 months ago

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