Outage in Dialpad

Outage on making and receiving calls with '0AB-J' numbers 'Dialpad Air 0AB-J' in Japan [Updated details on SoftBank status page: "https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/"]

Resolved Major
November 18, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Currently SoftBank is facing an outage on making and receiving phone calls with 0AB-J numbers (Dialpad Air 0AB-J). In addition to that, below scenarios are also expecting to experience an outage. Forwarding calls from SoftBank's 0AB-J line to any Dialpad phone numbers Utilizing On-premise Gateway (OPG) with SoftBank's Otoku Line Details and updates can be found in below SoftBank status page. Dialpad Air 0AB-J : https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/ Otoku Line : https://www.softbank.jp/biz/notice/voice/otoku/obstacle/
Components affected
Dialpad Telephony Infrastructure: Outbound Calls Dialpad Telephony Infrastructure: Inbound Calls
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/18/2023 01:02PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 11/18/2023 11:46AM

Currently under investigation.

INVESTIGATING over 1 year ago - at 11/18/2023 10:31AM

Currently SoftBank is facing an outage on making and receiving phone calls with 0AB-J numbers (Dialpad Air 0AB-J).
In addition to that, below scenarios are also expecting to experience an outage.
Forwarding calls from SoftBank's 0AB-J line to any Dialpad phone numbers
Utilizing On-premise Gateway (OPG) with SoftBank's Otoku Line
Details and updates can be found in below SoftBank status page.
Dialpad Air 0AB-J :
https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/
Otoku Line :
https://www.softbank.jp/biz/notice/voice/otoku/obstacle/

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