Outage in Dialpad

Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

Resolved Minor
May 11, 2025 - Started 1 day ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Dialpad Texting Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 05/11/2025 10:08AM

The service returned to normal operation.

MONITORING about 23 hours ago - at 05/11/2025 09:42AM

The service is being monitored.

INVESTIGATING about 23 hours ago - at 05/11/2025 09:41AM

The service is being monitored.

MONITORING about 23 hours ago - at 05/11/2025 09:39AM

The service is being monitored.

INVESTIGATING 1 day ago - at 05/11/2025 08:30AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 07:29AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 06:14AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 05:14AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 04:14AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 03:29AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 03:24AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/11/2025 03:23AM

We are currently investigating this issue.

Latest Dialpad outages

Some customers in North America may be experiencing issues with call audio - 3 days ago
Some customers in North America may have experienced issues with calls - 3 days ago
Analytics Live Dashboard may be experiencing delays loading - 6 days ago
Some customers may be experiencing degraded performance with Omnichannel and IVR applications - 15 days ago
Some customers may be experiencing a delay with Live Analytics Dashboards - 17 days ago

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