Outage in Dialpad

Some customers may be experiencing delays in platform functions

Resolved Minor
January 13, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
Components affected
Dialpad Telephony Infrastructure: Inbound Calls Dialpad Application Dialpad Contact Center Dialpad Omnichannel Dialpad API Platform Dialpad Messaging Dialpad Google Cloud Platform

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/13/2026 08:38PM

This incident has been resolved.

MONITORING 2 days ago - at 01/13/2026 05:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 01/13/2026 05:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 01/13/2026 05:37PM

Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

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