Outage in Dialpad
Some customers may be experiencing issues making or receiving calls.
Resolved MajorIncident Report
Summary AI Generated
**Dialpad** experienced a major outage lasting approximately 7.7 hours that prevented some customers from making or receiving calls, affecting both inbound and outbound telephony infrastructure. The issue required multiple fix attempts, with an initial fix deployed partway through the incident proving insufficient as problems persisted on certain device types, necessitating further engineering investigation. A final fix was implemented and confirmed resolved on October 20, 2026.
We are investigating a potential outage for some customers.
Components affected
Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound CallsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/20/2026 09:21AM
This incident has been resolved.
MONITORING
14 days ago - at 10/20/2026 08:57AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 10/20/2026 07:28AM
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
MONITORING
14 days ago - at 10/20/2026 05:17AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 10/20/2026 04:54AM
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 04:16AM
We are continuing to test the fix. Next update within 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 03:46AM
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 03:16AM
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 02:45AM
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 02:18AM
We are continuing to investigate the issue. Next update in 30 minutes.
INVESTIGATING
15 days ago - at 10/20/2026 01:44AM
We are investigating a potential outage for some customers.
Latest Dialpad outages
Service degradation affecting Dialpad AI Voice and Text Agents - about 19 hours ago
Some customers may be experiencing issues with devices. - 14 days ago
Service degradation affecting some IVR Customers - about 1 month ago
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