Outage in Dialpad
Investigating degraded calling performance for some EU numbers and destinations
Resolved MinorIncident Report
Summary AI Generated
Dialpad experienced degraded calling performance affecting EU local numbers, inbound calls, and outbound calls for approximately 43 minutes. The issue was traced to a faulty telephony carrier, with outbound calls rerouted around it as an immediate mitigation while inbound calls remained temporarily impacted. A fix was implemented and the incident was fully resolved.
We are currently investigating this issue.
Components affected
Dialpad Carrier Networks: Local Numbers Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound CallsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/03/2026 10:36AM
This incident has been resolved.
MONITORING
1 day ago - at 09/03/2026 10:27AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 09/03/2026 10:19AM
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
INVESTIGATING
1 day ago - at 09/03/2026 10:12AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/03/2026 10:06AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/03/2026 09:54AM
We are currently investigating this issue.
Latest Dialpad outages
Potential partial inbound call failures - 3 days ago
Some contact center agents may be experiencing issues with being unable to complete a call wrap-up - 14 days ago
Some customers may be experiencing errors using the fax API - about 1 month ago
Some customers may be experiencing degraded performance with IVR calls - about 2 months ago
Inbound/Outbound Calling Potentially Impacted - 2 months ago
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