Outage in Dialpad
Some customers may be experiencing issues with devices.
Resolved MinorIncident Report
Summary AI Generated
Dialpad experienced a 6-hour incident affecting inbound and outbound calls, primarily impacting customers with networks that struggle to handle large DNS records and those using Grandstream ATA devices. A fix was implemented and monitored throughout the morning before most customers were restored. The incident was fully resolved by mid-afternoon.
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
Components affected
Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound CallsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/20/2026 09:54PM
This incident has been resolved.
MONITORING
14 days ago - at 10/20/2026 08:22PM
We've resolved issues for most customers by now.
MONITORING
14 days ago - at 10/20/2026 04:38PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 10/20/2026 03:49PM
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
Latest Dialpad outages
Service degradation affecting Dialpad AI Voice and Text Agents - about 18 hours ago
Service degradation affecting some IVR Customers - about 1 month ago
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