Outage in Dialpad

Degraded service for Active calls,Messages and Contact Center and Analytics

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently investigating an issue starting at 2023-03-14 21:40 UTC ,a significant performance degradation in Google Cloud's Datastore service had a short but wide ranging impact on Dialpad's service, including call setup and message delivery. The underlying issue appears to be resolved as of 21:57 UTC.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/15/2024 12:33AM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 03/14/2024 11:46PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/14/2024 10:38PM

We're currently investigating an issue starting at 2023-03-14 21:40 UTC ,a significant performance degradation in Google Cloud's Datastore service had a short but wide ranging impact on Dialpad's service, including call setup and message delivery. The underlying issue appears to be resolved as of 21:57 UTC.

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