Outage in DigitalOcean

Multiple services down and API availability

Resolved Minor
April 16, 2024 - Started 16 days ago - Lasted about 3 hours
Official incident page

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Outage Details

As of 06:40 UTC, our Engineering team is investigating reports of an issue with our App Platform service. At this time users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2024 11:08AM

Our Engineering team has confirmed the full resolution of the issue impacting multiple services. The impact has been completely subsided and everything is back to normal for all the impacted services. Users should now be able to process events normally for Droplets, App Platform, and Cloud Control panel.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel.

Thank you for your patience and we apologize for any inconvenience.

MONITORING 16 days ago - at 04/16/2024 09:22AM

Our Engineering team confirmed that the fix applied has mitigated the issue impacting multiple services.

Users should no longer experience issues with the App platform, Droplet creation from the Cloud Control Panel, and API.

We are monitoring the situation and will post an update once we confirm the issue is fully resolved.

INVESTIGATING 16 days ago - at 04/16/2024 09:04AM

Our Engineering team is investigating reports impacting multiple services.

At this time, users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.

Users may also experience issues in accessing the Cloud Control Panel. Additionally, we have also received reports on droplet creation failures via the Cloud Control Panel and API. Cloud firewall services are also impacted.

We will provide an update as soon as we have additional information.

INVESTIGATING 16 days ago - at 04/16/2024 08:12AM

As of 06:40 UTC, our Engineering team is investigating reports of an issue with our App Platform service.

At this time users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.

We will provide an update as soon as we have additional information.

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