Number of Incidents
0 outages
Since last incident
133 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including DonorPerfect.
Minor · started 4 months ago
Intermittent Errors with Sending Reports
Our team is investigating an issue where reports are not sending from DonorPerfect, both scheduled as well as from the report center. Until this is resolved, you would have to export the report and send it from your preferred email browser. We apologize for this inconvenience, and we're working hard to resolve this issue.
Minor · 5 months ago · lasted about 3 hours
Intermittent Insta-Charge Issue
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 5 months ago · lasted about 2 hours
Intermittent slowness and errors in DonorPerfect
We're investigating reports of intermittent slowness, errors navigating within DonorPerfect, and completing tasks. We apologize for this inconvenience, and we're working hard to resolve this issue.
Minor · 6 months ago · lasted about 3 hours
Insta-Charge Processing Unavailable
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 6 months ago · lasted about 2 hours
Chat Support Unavailable within DonorPerfect
We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
Minor · 6 months ago · lasted about 2 hours
Chat Support Unavailable within DonorPerfect
We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
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