Outage in DonorPerfect

DonorPerfect Report, Dashboard and Online Form Errors

Resolved Minor
January 06, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where some users are receiving errors when attempting to generate reports and load their dashboards. We are also seeing that donors are experiencing errors when loading Online Forms Classic and users are experiencing errors when trying to download entries. Our team is working quickly to resolve these issues and will post updates here. We apologize for any inconvenience.
Components affected
DonorPerfect DonorPerfect Online Forms

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 04:07PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/06/2023 03:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 01/06/2023 02:23PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 01/06/2023 02:09PM

We are currently investigating an issue where some users are receiving errors when attempting to generate reports and load their dashboards. We are also seeing that donors are experiencing errors when loading Online Forms Classic and users are experiencing errors when trying to download entries.

Our team is working quickly to resolve these issues and will post updates here. We apologize for any inconvenience.

Latest DonorPerfect outages

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Chat support unavailable - about 1 month ago
Errors loading Images across DP, RSA & Forms - about 1 month ago
Errors Running and Saving Easy Reports - about 1 month ago

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