Outage in DonorPerfect

Phone Support Unavailable

Resolved Minor
January 18, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/18/2023 10:11PM

This incident has been resolved. We appreciate your patience. Thank you for being a DonorPerfect customer!

MONITORING over 2 years ago - at 01/18/2023 07:52PM

A fix has been implemented and we are monitoring the results. We appreciate your patience and thank you for being a DonorPerfect customer!

IDENTIFIED over 2 years ago - at 01/18/2023 05:05PM

The issue has been identified and we are working hard with our phone provider to resolve it. Currently, we are seeing intermitted issues with phone connectivity to our team. We apologize for any inconvenience.

Currently, if you are not able to connect with our phone team please reach out to us through out Chat Support Menu in DPO (look for the question mark in the upper right corner).

INVESTIGATING over 2 years ago - at 01/18/2023 04:20PM

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress.

The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

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