Outage in DonorPerfect
Email Deliverability Issues, including MFA and Password Resets
Resolved MajorIncident Report
Our email delivery provider is currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. This is a top priority and they are working hard to resolve this. As soon as we know more we will update here. We apologize for any inconvenience this has caused.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/24/2025 05:11AM
This incident has been resolved. All emails that were queued should at this time be delivered. Thank you for your patience and being a DP user!
MONITORING
12 months ago - at 04/23/2025 10:35PM
Our email delivery provider has identified the issue that was causing emails not to be delivered affecting DonorPerfect, Online Forms, and ReadySetAuction. They believe they have implemented a fix for this and all emails should begin being queued and delivered, this includes receipts and confirmation emails. We are monitoring the progress of these emails and will continue to keep you updated with any further information we learn.
INVESTIGATING
12 months ago - at 04/23/2025 09:35PM
Our email delivery provider is currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. This is a top priority and they are working hard to resolve this. As soon as we know more we will update here. We apologize for any inconvenience this has caused.
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