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Outage in DonorPerfect

Intermittent Connection Errors When Submitting Payments

Resolved Minor
January 23, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
Components affected
DonorPerfect DonorPerfect Online Forms DonorPerfect SafeSave Payments Gateway

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/23/2026 07:59PM

No further errors were observed and this issue is resolved.

MONITORING 6 days ago - at 01/23/2026 05:21PM

We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.

INVESTIGATING 6 days ago - at 01/23/2026 05:10PM

We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

Latest DonorPerfect outages

Slowness Running Easy Reports - about 18 hours ago
Email Deliverability Issues, including MFA and Password Resets - 7 days ago
DonorPerfect Login Errors - 12 days ago
Intermittent Errors Loading Drag-N-Drop Forms - 2 months ago
Third-Party Service Issues Affecting DonorPerfect, Classic and New Forms - 2 months ago

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