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Outage in DonorPerfect

Errors exporting reports

Resolved Minor
May 15, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.
Components affected
DonorPerfect

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/15/2026 03:37PM

The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal.
Any completed exports you were waiting for can be accessed under Reports > My Downloads.
Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.

INVESTIGATING 11 days ago - at 05/15/2026 02:52PM

We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature.

Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

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