Outage in DonorPerfect

Intermittent Phone Connectivity Issues

Resolved Minor
January 19, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/20/2023 07:26PM

We received confirmation from our phone vendor that the fix they put into place worked and they are no longer seeing errors. Thank you for your patience!

MONITORING about 1 year ago - at 01/20/2023 12:11AM

A fix has been implemented by our phone provider and we are monitoring the results. Thank you for your patience.

IDENTIFIED about 1 year ago - at 01/19/2023 08:36PM

The issue has been identified and we are working hard with our phone provider to resolve it. Currently, we are seeing intermitted issues with phone connectivity to our team. We apologize for any inconvenience.

Currently, if you are not able to connect with our phone team please reach out to us through out Chat Support Menu in DPO (look for the question mark in the upper right corner).

INVESTIGATING about 1 year ago - at 01/19/2023 07:24PM

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress.

The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

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