Outage in dotdigital

Degraded performance with tracking links using ddlnk.net

Resolved Minor
January 03, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with degraded performance with email tracking links using the ddlnk.net domain. Customers using our alternative default tracking domains or those with custom from addresses are not impacted. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Components affected
dotdigital Europe - Open and Link Tracking dotdigital North America - Open and Link Tracking dotdigital Asia Pacific - Open and Link Tracking
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/03/2023 01:32PM

Everything is back on track now.
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two).
Apologies about today’s mishap.

MONITORING over 1 year ago - at 01/03/2023 12:09PM

The domain ddlnk.net has now been restored by our domain registrar and service has been restored.

IDENTIFIED over 1 year ago - at 01/03/2023 11:16AM

We have identified an issue with degraded performance with email tracking links using the ddlnk.net domain. Customers using our alternative default tracking domains or those with custom from addresses are not impacted. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

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