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We're investigating an issue with delays in refreshing segments and running programs in our North America region (R2). Sorry if you're affected by this issue. Our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly.
Resolved Minor Degraded performance for self-serve integrations
We're investigating an issue with accessing the Integration Hub to install any new self-service integrations. Those already installed may experience degraded performance. Sorry if you're affected, but our tech team is working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Resolved Minor Issues with Support Livechat
We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use [email protected] or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880.
Resolved Minor Issues with Support Livechat
We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use [email protected] or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880
Resolved Minor Black Friday email processing
Hey folks! Black Friday is the biggest email sending day of the year (as you know). Many more emails are being sent around the world by everybody, which means it can take a little extra time to process them (when compared to a normal day). Our platform is already equipped to manage the additional volumes we’re expecting to see today. We want to reassure you campaigns will complete successfully and there’s no additional actions you need to take. It’s important to mention. When emails leave our mail servers and are accepted by the receiving mail servers (at gmail, Hotmail, yahoo, etc), they need to pass through their infrastructure and filtering before arriving into recipient inboxes. Receiving mail servers are processing vastly elevated volumes today, which may take them longer than usual.
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