Is dotdigital Down?
dotdigital Status is Up and Running
1618 services available
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dotdigital Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 1
- Incidents in the last 30 days
- Reports in the last 12 hours
- 19
- days since last incident
Resolved Minor Delays in refreshing segments and running programs in our North America region (R2)
We're investigating an issue with delays in refreshing segments and running programs in our North America region (R2). Sorry if you're affected by this issue. Our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly.
Resolved Minor Degraded performance for self-serve integrations
We're investigating an issue with accessing the Integration Hub to install any new self-service integrations. Those already installed may experience degraded performance. Sorry if you're affected, but our tech team is working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Resolved Minor Issues with Support Livechat
We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use [email protected] or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880.
Resolved Minor Issues with Support Livechat
We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use [email protected] or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880
Resolved Minor Black Friday email processing
Hey folks! Black Friday is the biggest email sending day of the year (as you know). Many more emails are being sent around the world by everybody, which means it can take a little extra time to process them (when compared to a normal day). Our platform is already equipped to manage the additional volumes we’re expecting to see today. We want to reassure you campaigns will complete successfully and there’s no additional actions you need to take. It’s important to mention. When emails leave our mail servers and are accepted by the receiving mail servers (at gmail, Hotmail, yahoo, etc), they need to pass through their infrastructure and filtering before arriving into recipient inboxes. Receiving mail servers are processing vastly elevated volumes today, which may take them longer than usual.
dotdigital Components Status
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Frequently Asked Questions
- Is dotdigital down today?
- dotdigital seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with dotdigital, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when dotdigital is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when dotdigital has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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