dotdigital status

Resolved Missing Pages and Forms

Hey, folks. We're receiving some reports from customers experiencing issues with Pages and Forms. We're investigating it now, and we'll post an update as soon as we can.

Resolved Intermittent issues with (inbound) Support telephone lines

We're currently experiencing intermittent issues with the phone lines into our Support and Customer Service Team which is affecting our ability to answer customer calls. We're working with our third-party provider to resolve the issue. Livechat and email support are operating as normal and should be used until the issues are resolved: - Livechat: Can be launched from any helpcentre page, from inside our Dotdigital application or this direct link - Email: [email protected] We're sorry this issue has occurred, however, we're happy to make outbound calls if requested to do so (from Livechats/emails).

Resolved Web Behaviour Tracking Delays - Europe

Customers in our European region will experience some delays with web behaviour tracking data appearing in their accounts. As a consequence features such as Abandoned Basket, Programs and Product Recommendations may not have access to up to date web tracking data.