Outage in DrChrono

Authentication issues with select partners connecting via API

Resolved Minor
December 19, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We've received communication that some customers are experiencing authentication issues or "API error 500" when trying to connect with select partners. Our team is currently investigating the issue and will provide further updates once they are available. We apologize for the inconvenience.
Components affected
DrChrono drchrono.com
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/20/2022 06:06PM

Our team has confirmed the the issue has been resolved. If you continue to experience issues, please reach out directly to the respective partner for further guidance on re-authenticating based on their individual workflow.

IDENTIFIED over 2 years ago - at 12/19/2022 07:38PM

The team has identified the issue and are testing a fix to be implemented.

INVESTIGATING over 2 years ago - at 12/19/2022 04:17PM

We've received communication that some customers are experiencing authentication issues or "API error 500" when trying to connect with select partners. Our team is currently investigating the issue and will provide further updates once they are available.

We apologize for the inconvenience.

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